Hospitality and Hotel Chatbot: Top Use Case Examples and Benefits

The #1 Hotel Chatbot in 2024: boost direct bookings Satisfaction surveys delivered via a chatbot have better response rates than those delivered via email. Responses can be gathered via a sliding scale, quick replies, and other intuitive elements that make it incredibly easy for guests to provide feedback. For example, a chatbot can be integrated with room service POS software to facilitate in-room dining. They can help guests order food, track the status of their order, tip the service staff, and even leave a review. They act as a digital concierge, bringing the front desk to the palm of guests’ hands. TUI Group’s AI Chatbot Is First of Several Pilots - Skift Travel NewsTUI Group’s AI Chatbot Is First of Several Pilots.Posted: Tue, 18 Jul 2023 07:00:00 GMT [source] This entails phoning up the relevant department or speaking to relevant staff in person. The problems involved include difficulties reaching the right person, or delays in the human operator completing the task. This often involves waiting for a receptionist to become free before providing them with ID and credit cards and signing forms. Chatbots use AI technology known as Natural Language Processing (NLP) to understand what’s being asked and trigger the correct answer. Still, we’ve got a long way to go before these algorithms are advanced enough to handle the entirety of the customer lexicon. So before you turn to a chatbot, it’s important to understand that it’s on you to set the parameters that keep customers from getting frustrated. Expedia’s partnership with OpenAI is presently in the beta testing phase, providing them with the opportunity to enhance the user experience promptly, depending on members’ interactions with it. The travel reservation platform has introduced a “conversational trip planning” feature, which is powered by OpenAI’s artificial intelligence program. We have seen a few use cases [...]